Getting Started: Taking Calls: Hold Time Secrets: Charts/Logsheets:
Paperwork Log on or off the system Making Conversation 2010 Pay Periods
Orientation video Answering Increase Hold Time Call Log
Set up your greetings Whisper messages Building Clientele 2010 Age/YOB Chart
Equipment/Workplace Basic call procedure Top 5 Do's and Dont's  
Payments/Methods Beginning your calls HOLD His Attention Other Info:
Being an IC Caller questions Get Creative Check your stats online
How Busy Will You Be? 900 calls Positive Attitude Calculate holdtime
Recommended Reading Treatment of callers His Description Online stopwatch
How Our System Works   Our Callers  
     

 

Live help (Vicki)

 

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